Often when customers find a product out-of-stock, they head off to find another source, which might be a competitor’s site. But there are times when it may be a product unique to a store, or perhaps, your client has a much better price or they prefer their site and customer service. Whatever the case may be, it could be an opportunity missed if they don’t have a waitlist for those out-of-stock items.
Offering Waitlists for Your WooCommerce Store Customers
You will find the plugin’s settings under WooCommerce > Settings > Products > Waitlist. The first set of options give you control over what the customer will see while in your shop. If you allow customers to opt-in to a waitlist without being logged in, an account will be automatically created and they will get the standard WooCommerce welcome from registration.
You probably will want to make sure the content boxes for both logged- out and logged-in customers is toggled on.
Then there are some admin options including the minimum number of stock you want left when the customer is notified. You also can add an alternate email if it needs to go somewhere else besides the site administrator.
And, as explained by the extension developer, the update options are most likely used if you have updated from an older version.
The Customer Experience
Once this is activated and you have completed the settings, this is good to go (as you can see on our page here).
Once I submit my email, this notification comes up.
As I mentioned earlier, they have by now been sent an email and an account created for them on your site. If they were to log into their new account, they would have a tabbed area where waitlists are listed and the opportunity to remove themselves from it if they wish.
Waitlist Info on Specific Products
If you go into your products, you will find a tab for Waitlists where you can see all who are currently active and waiting for the product to come back in stock. You can manually add a user to the waitlist and there are a few other actions you can take while there.
Also, you can view all archived users on the waitlist.
You have the option of overriding the number of stock from the admin settings on any individual product as far as notifications. Plus you can toggle off the waitlist appearance on any specific product as well.
Notification to the Customer
The moment the product is back in stock, the customer will receive this email.
You can alter the subject and heading of the email in your WooCommerce > Settings > Emails > Waitlist Mailout
Lastly, you can see the number of people on any product’s waitlist in your products page.
If you are looking to extend or customize this extension further, the documentation provides a list of actions and filter hooks to help you get the job done.
So if you are interested in this for a client, you can check out the