How many times does a customer land on your product with your WooCommerce online store and right away, they have a question? It may be some little detail about the product. Or maybe they are wondering if there is any chance those shoes come in red. Or even better, they want to buy several of them and are curious about a bulk discount.
Well, all of these scenarios would probably lead them to scouring your page for the answer. Or, even worse, they don’t have a lot of time to spend on finding answers, so they simply decide to move on.
Another thought. It could be that you are selling something, say an antique dresser, and you have a price range on it. You don’t want to get into live bidding, but at the same time you would like for it to be easy for someone to make an offer—and make that process as seamless as possible.
The list goes on and on, but if you are building sites for a variety of industries, clients customers need the opportunity to send a request, including a request for a quote. Well, this is where the
Product Enquiry Pro for WooCommerce Plugin
This plugin is a customizable request and management system that helps you work with complex quotes in WooCommerce. Let’s dive a bit into it.
Here are some general/global settings that give you control over the options, including the form and redirect page. The custom field for the button is important, as you can set it to fit what you are offering quotes on. For example, maybe you change it to say Have a Question? or something very specific to what you are selling. That will certainly catch the customer’s eyes.
It also lets you enable the Multiproduct Enquiry and Quote option, which is pretty cool. This feature lets your customers add as many products to their enquiry cart as they want, so they can ask about them all at once, instead of having to do it separately for each product. A time-saver and very user-friendly.
The global settings for the email.
Here you are able to choose the icon position for the enquiry, control the colors and if you the skills, add some custom CSS.
First, some basic information you can add to the quote that is generated as a PDF and sent to the customer. And then some settings around the quote approval or reject, including a page redirect and some label customization options.
Mini Cart Settings
If you want to add a mini-cart widget icon on the product pages, you can enable it here and designate a cart position.
There are additional settings for the default forms such as what you may want to display, if you would like giving them the capability of adding an attachment and adding Captcha.
If you choose custom forms, you will choose the form that you have created.
If you haven’t already created a custom form, by clicking the add new form you will be taken to this page where you can use their form builder.
This is a great option as it allows you to customize the form more around either questions the customers may have or if they want to request a quote.
With all of the privacy requirements needed and not knowing what the future holds, you are able to display terms and conditions as well as cookie consent, and other information that you are collecting from the customer. Even the ability to delete uploaded files during anonymization.
The Product Inquiry
Once the plugin is activated, you now have this button that will appear on the products and, as mentioned before, it can be customized for your client needs.
It’s optional to show on the archive or shop page and can be turned on or off in the General Settings.
As you will note here, we are seeing both the add to cart and get a quote option. I have left both on as the quote is specifically for quantities of 5 or more.
Here is the option of adding it to the product page.
Controlling What Shows on the Product Pages
Once you have activated this plugin, it now appears on the product pages. You can control this per product. The options for each product are to choose Enable Enquiry Button, Show Price or Show Add to Cart Button.
The fact that you can do this makes the plugin even more powerful because it can be set to your clients needs. If they just want customers to inquire, you can just show that button. Maybe there is some reason they wouldn’t want to show the price, but instead have them make an offer. There are endless use cases for the option of showing/hiding these three.
You are also able to do this using the bulk edit feature in the product list.
Or enquiry enabled, price visibility and add to cart enabled can be toggled on the product page individually as well.
The Inquiry Process
If someone clicks the button for a quote, this is what they will get. Note that this is the default form settings but I could have customized this to ask even more questions.
In this example of the enquiry process, I am using their Multiproduct Enquiry and Quote option that is pretty cool. As mentioned before, it lets customers inquire about several products in one inquiry. As you can see here I have added two different products and the button now says view enquiry cart.
Then I would click on either one and fill out my inquiry. As you can see, I am asking for a discount because I am purchasing the more than 5. I will also add more information below it.
Once submitted, it will land in the Enquiry and Quote Details.
If I click on the ID number I can get the details, as well as send a message and/or offer a quote.
I can simply reply with a message here.
The other option is to create a quotation and send it. Here you will see that I have put in a new price, while keeping the old ones visible. I can also add an expiration date if I want.
A pdf will be created for the quote and the customer will get an email asking them to click through to either accept or reject the quote.
Mini Cart Widget
There will be an icon in the corner that a customer can click on to go to the cart page where they can adjust totals and put in their request as I showed you before.
But if you enable the mini cart, this will give them a widget when they click on it so that they can view their inquiry cart whenever they choose.
If you are looking for something beyond having customers just send you a simple product question, and want more power for quotes and inquiries that are being requested in your site build projects, I would certainly look into this plugin. There are so many different ways that it can be used and it could be an added tool for easily providing answers to pre-sales questions for customers. You could even use it for simple quotes for services offered.
So check out the